Refund policy
All sales are final! Because every item in our store is custom-made to order featuring exclusive artwork, we cannot accept standard returns or exchanges for buyer's remorse, changing your mind, or ordering the incorrect size or phone model.
Damaged or Defective Items:
If your order arrives damaged, broken, or with a clear printing defect, please do not worry! We will absolutely make it right. You do not need to ship anything back to a physical store.
To request a free replacement or a refund for a damaged item:
- Email us at eve.xoxo111@gmail.com within 14 days of receiving your package.
- Include your order number.
- Attach a clear photo showing the damage or printing issue.
Once verified, we will immediately submit a replacement order to our print production team at no extra cost to you.